We've gathered the most common questions from dealers about range, battery, warranty, repairs and shipping. Can't find what you're looking for? Message us on WhatsApp.
It varies by model, rider weight, terrain and assist level used — it ranges from about 20 km on entry-level folding models with the standard battery up to 100 km on our longest-range urban models. Check the specific range on each model's page.
Generally 4 to 7 hours for a full charge on a standard outlet, depending on the model and battery capacity.
With correct use and charging, a quality lithium battery holds good capacity for several years and hundreds of charge cycles.
You talk to our team on WhatsApp or through the contact form, describing the issue. We help diagnose it, and if the item is covered by warranty (motor, battery or controller), we handle the repair or replacement.
We support dealers in sourcing spare parts for their market and are happy to discuss setting up local stock for the models you carry — this is coordinated case by case rather than a pre-set service in every country.
The motor, battery and controller are covered for 1 year. Wear parts — tires, brake pads, cables and similar items — are not covered, since they're subject to normal wear from use.
Both are possible. We handle export packing and documentation, and quote freight, insurance and customs arrangements based on the incoterm you choose (e.g. EXW, FOB, CIF or DDP) and your destination. Your exact shipping method, cost and lead time are confirmed together with your quote.
